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Coinbase’s High-Profile Account Recovery Sparks Customer Service Debate

Coinbase’s High-Profile Account Recovery Sparks Customer Service Debate

Published:
2025-09-22 16:06:09
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In a remarkable display of cryptocurrency wealth preservation, Coinbase has successfully recovered NBA superstar Kevin Durant's Bitcoin account after nine years of inaccessibility. The account, locked since 2016 due to a forgotten password, contained Bitcoin purchased at approximately $650 per BTC. With Bitcoin's current valuation exceeding $117,000, Durant's restored holdings now represent a seven-figure fortune, showcasing the extraordinary long-term appreciation potential of digital assets. The recovery process, personally confirmed by Coinbase CEO Brian Armstrong on social media platform X, has ignited significant controversy regarding equitable customer service practices within the cryptocurrency exchange industry. This high-profile case highlights both the wealth preservation capabilities of Bitcoin and the ongoing challenges exchanges face in balancing celebrity service with everyday customer support. The timing of this recovery, coming amid Bitcoin's sustained bull market, underscores the importance of secure storage solutions and the life-changing financial opportunities presented by early cryptocurrency adoption. As the industry continues to mature, this incident raises critical questions about resource allocation, customer service prioritization, and the evolving relationship between traditional celebrities and digital asset ecosystems.

Coinbase Faces Backlash for Restoring Kevin Durant's Bitcoin Account After Nine Years

Coinbase has reignited a debate over equitable customer service after recovering NBA star Kevin Durant's locked Bitcoin account—inaccessible since 2016 due to a forgotten password. The restored holdings, initially purchased at roughly $650 per BTC, now exceed seven figures with Bitcoin trading above $117,000.

The exchange's CEO Brian Armstrong publicly confirmed the resolution on X, triggering accusations of preferential treatment for celebrities. Critics highlight protracted support delays for non-high-profile users despite Coinbase's defense of standardized protocols.

Durant's crypto journey began after a 2016 dinner with venture capitalist Ben Horowitz, where repeated mentions of bitcoin prompted his investment. The episode underscores growing scrutiny of exchange accountability amid crypto's mainstream adoption.

Analyst Predicts XRP Rally to $6 Amid Ripple CEO's Strategic Reserve Hint

EGRAG Crypto's fractal analysis suggests XRP could surge to $6-$7 by mid-November, drawing trader attention to recurring bullish patterns. Ripple CEO Brad Garlinghouse hinted at potential U.S. government adoption, fueling speculation of institutional demand.

The REX-Osprey XRPR ETF—the first U.S. spot ETF for XRP—signals growing market maturity. Coinbase's 90% reduction in XRP cold storage holdings since June 2025 coincides with over ten firms awaiting XRP ETF approvals, indicating shifting custody dynamics.

Coinbase Integrates Morpho Protocol for USDC Lending, Offering Up to 10.8% Yields

Coinbase has taken a significant step toward bridging decentralized finance (DeFi) with mainstream adoption by integrating the Morpho protocol. The MOVE allows USDC holders to earn yields as high as 10.8%, far surpassing traditional banking rates and even Coinbase's existing USDC Rewards program, which offers 4.1% APY (4.5% for Coinbase One members).

The integration leverages Morpho's decentralized lending pools, enabling users to participate in DeFi markets directly through Coinbase. Initially rolling out in select U.S. states and international markets, this feature underscores the exchange's commitment to expanding access to high-yield crypto financial products.

Top Four Altcoins to Buy Ahead of October 2025 ETF Approvals

Institutional capital is beginning to flow into the crypto market in a meaningful way during Q4 2025, with several altcoins positioned for potential ETF approvals. October emerges as a pivotal month, likely to attract fresh demand from large-scale investors and reconfigure portfolio strategies.

Ripple (XRP) has seized an early advantage with the launch of the first spot XRP ETF in the U.S. The REX Osprey XRPR ETF recorded $37 million in volume on its debut, including $24 million traded within the first 90 minutes. Analysts view this as a catalyst that could propel XRP toward $5 in the NEAR term, with further upside potential. XRP's inclusion in Grayscale’s new multi-asset ETF, alongside Bitcoin, Ethereum, Solana, and Cardano, underscores its growing institutional appeal. Ripple’s collaborations with DBS and Franklin Templeton on stablecoin-based financial products further bolster its adoption case.

Solana (SOL) stands as another strong contender for ETF approval, given its established futures trading on Coinbase. Galaxy and other institutional players have accumulated billions in SOL holdings, while Solana’s ecosystem generated nearly $200 million in revenue in August alone. The network now processes over 28 million daily transactions—surpassing half of Nasdaq’s volume—and is increasingly recognized as a critical settlement LAYER for asset managers.

Coinbase XRP Holdings Drop to 32M, with Only 2 Cold Wallets Remaining

Coinbase's XRP reserves have dwindled to just 32 million tokens, concentrated in two remaining cold wallets. Each wallet now holds approximately 16.4 million XRP, according to blockchain analyst "XRP Liquidity." The sustained reduction in custody infrastructure suggests operational adjustments at the exchange.

Cold wallet consolidations often precede liquidity events or security upgrades. For XRP, this comes amid renewed institutional interest following Ripple's partial legal victory against the SEC last year. Market makers typically rebalance reserves before executing large orders or changing custody providers.

Coinbase’s CEO Armstrong Highlights Support for Crypto Clarity Act

Coinbase CEO Brian Armstrong is championing the Crypto Clarity Act, a bipartisan U.S. legislative effort to define regulatory frameworks for stablecoins and digital assets. The move aligns with Coinbase's ambition to evolve into a 'crypto super app,' potentially disrupting traditional banking systems.

The exchange plans to launch Bitcoin-backed credit cards offering 4% rewards, alongside exploring stablecoin yield programs with returns up to 10%. These initiatives mark a strategic pivot from pure crypto trading to comprehensive financial services, including DeFi integrations and payment solutions.

Regulatory clarity remains the critical catalyst for Coinbase's expansion. Armstrong emphasizes that well-defined laws WOULD accelerate institutional adoption and enable the platform to compete directly with legacy financial institutions.

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